Landlord FAQs

Under www.monteurzimmer.de/unterkunft-vermieten you can see an overview of the listing types and their advantages. To list your accommodation, please click on "List accommodation now". After entering your e-mail address, you will be guided step by step through the registration process.

Your entry will be checked by our editorial department within one working day and approved if necessary.

We offer terms of 3, 6 or 12 months, depending on the type of entry and package selected. Shorter terms are not possible.

When a contract is concluded, the prices valid at that time apply. You can call up the current profiles and prices under the following link.

With the Duo contract, you can choose two of our three portals (monteurzimmer.de, pension.de, deinzimmer.de) to rent your accommodation.

With the Trio contract, you can offer your accommodation on all three portals (monteurzimmer.de, pension.de, deinzimmer.de).

The top entry is an additional booking that can be added to the silver, gold or platinum entry. There are various search levels for which top entries are available: Towns, postcode areas, districts, counties, regions and federal states. Your regular entry is displayed above the list view for the booked search level during the selected term. Your existing silver, gold or platinum entry will remain visible in the regular list and map view and will also be placed at the top for the search level you have booked.

The number of top entries per search level is limited to a maximum of ten. You can book one or more top entries in your landlord area. The top entry is automatically renewed for the booked term unless cancelled.

The prices for top listings are driven by competition and demand and vary according to search level and position. You can check the current prices at any time in your landlord area.

You can upgrade your entry yourself at any time in the landlord area. To do this, log in with your access data and click on the "Entries" tab in the overview. Select the desired entry and click on "Customise entry" and then "Upgrade entry". The new entry type will be displayed online immediately, or within approx. 15 minutes at the latest. After the upgrade, a new contract period of 12 months begins. Services already paid for during the previous contract term will be credited on a daily basis.

If you would like to advertise several or additional accommodations, you can add them in your landlord area under the tab "Entries/Create new entry". To do this, select the desired entry type and enter all relevant information about your accommodation.

A letter verifying your address was sent to the postal address on file with the authorisation. As soon as the letter arrives and the outstanding invoice is settled (for a paid entry type), the notice is automatically removed from the website. With a free bronze entry, the notice remains visible for up to 4 weeks.

There may be different reasons. We use a complex algorithm that compares the data you provide with various other data. In the event of any discrepancies, you will be notified by e-mail and asked to contact our customer service team by telephone so that the exact reason can be clarified.

After registering, you can change or adjust your entry at any time free of charge in the landlord area under the "Entries" tab. To register, you will need your registered e-mail address and your mobile phone. A new registration code is generated each time you register and sent by SMS (alternatively by e-mail if no mobile phone number is stored).

You can change the following data:

• Contact details (contact person, telephone number, e-mail)
• Accommodation data (accommodation name, description, pictures, prices, facilities, contact details)
• Invoice addressee and invoice address

A paid entry (Silver, Gold, Platinum) must be cancelled at least four weeks before the end of the contract. The cancellation can be submitted in writing by e-mail, letter or via the cancellation form in your landlord area. You will receive an e-mail confirmation for all cancellations received. If you do not receive this, please contact us.

Top entries with a contract term of 1 to 3 months must be cancelled at least one week before the contract extension. For top entries with a term of 4 to 12 months, the cancellation period is four weeks.

On Monteurzimmer.de you can search by town, postcode, district, county, region and federal state.

In a search query, the entries are first sorted according to their entry type: Platinum, Gold, Silver and Bronze. When searching for a city, all platinum accommodations within the searched city are displayed first. This is followed by the platinum accommodation within a radius of 40 kilometres of the searched location, with these entries rotating every 15 minutes. After that, the gold, silver and finally the free bronze entries are listed according to the same principle.

You also have the option of narrowing or extending the radius using the filter settings. There are a total of four filter setting options for changing the radius.

Radius	City	Quarter	Zip Code
Search in city/zip code	only accommodations in city	-	only accommodations in zip code area
Search in close results	Within 10 km of your search query	Within 5 km km of your search query (default)	Within 5 km km of your search query
Search in extended results	Within 30 km of your search query (default)	Within 10 km of your search query	Within 10 km of your search query (default)
Search in further extended results	Within 40 km of your search query	Within 20 km of your search query	Within 20 km of your search query

When searching for districts, regions and federal states, you will receive the search results for the entire area in random order. The search result is updated every 15 minutes and the entries therefore constantly change their position.

There are several reasons why an entry is not published:

1. The new entry has not yet been checked by our editorial department (this will be done within one working day).
2. The entry violates our guidelines.
3. You have made changes to the entry that have not yet been checked by our editorial department (this will be done within one working day).
4. Your entry is paused.
5. The entry was deactivated due to an outstanding claim.
6. Your entry has been cancelled.
7. You have not logged into your landlord area for a long time.

To register, you will need your registered e-mail address and your mobile phone. A new registration code is generated each time you register and sent by SMS (alternatively by e-mail if no mobile phone number is stored). If it is necessary to change the data stored, please contact our customer service team with your customer number.

For security reasons, e-mail addresses will not be published. Searchers can still send you written enquiries via our enquiry form. In this case, you will receive a notification directly from us by e-mail.

Each invoice is sent automatically by the method you have chosen (by e-mail or post). If you do not receive an e-mail, please check your spam folder. You can view all invoices at any time in your landlord area or download them as a PDF document.

We are a brand of the Funke Media Group and our accounting is managed centrally. If you miss a payment deadline, you will be informed by our accounting department via the automatic reminder system by e-mail (exceptionally by post).

Yes, in your landlord area under the "Account" tab you will find the option to change your stored contact details. There you can also add a different e-mail address for receiving invoices.

Unfortunately, this is not possible. Invoices can only be issued with the stored invoice data for a customer number. If you require invoices with different invoice recipients for the accommodation in your account, a new account must be created with a different e-mail address. Our customer service can assign the accommodation to the respective accounts.

The reverse charge procedure is a mechanism in VAT law that shifts the tax liability from the service provider to the service recipient. This means that it is not the seller but the buyer who has to pay the VAT to the tax office.

The reverse charge procedure is used for cross-border services. The recipient of the service must be an entrepreneur or a legal entity with a valid VAT identification number (VAT ID no.).

Invoicing:
The service provider issues an invoice without VAT and indicates that the recipient is liable for the tax. The reference to the reverse charge procedure is noted on the invoice.

Tax return:
The recipient of the service must calculate the VAT and declare it in their advance VAT return. At the same time, the service recipient can claim this VAT as input tax if they are authorised to deduct input tax.

You can choose between the following payment options on our portal:

Payment by invoice: If you choose to pay by invoice, you will receive your invoice by post or email. The invoice amount is due within 14 days of receipt of the invoice by bank transfer or PayPal.

Payment by SEPA direct debit: With the direct debit payment method, the current invoice amount will be debited from your registered account at the earliest 5 days after the invoice has been sent. Please note that the amount can only be debited after you have given your consent for the SEPA direct debit mandate in the "Account" section. If you do not give your consent, you will automatically receive an invoice for bank transfer.

Booking enquiries can be received by telephone, WhatsApp or directly from the seekers via the enquiry form. Searchers can use the enquiry form to submit a non-binding enquiry with details of their stay. You will receive this message by email and can also view it in the landlord area under "Enquiries".

Guests have the opportunity to rate your accommodation with awards and stars for up to 12 months after their stay. Awards and stars received can increase the interest of potential tenants and generate more enquiries. Awards are available to all Silver, Gold and Platinum entries, provided the enquiry form is activated.

In your landlord area, you can ask guests for a review after the check-out date. To do this, go to the "Enquiries" section and click on the "Get feedback" button to the right of the relevant enquiry. The guest will then receive an automated email with an explanation of the awarding of awards and stars.